Contracting mass transit services can improve service quality and reduce overall costs.
Paratransit services for the elderly and disabled, as well as micro-transit services, are contracted frequently by transit agencies.
Figure 1 lists each of the 20 elements of the mass transit contracting process. And this how-to guide then discusses each step in detail.
For additional background on mass transit contracting, including information on privatization options, contracting’s effectiveness, and safeguarding the public interest, please consult the companion policy brief: “Contracting Mass Transit Services.”