Contracting mass transit services can improve service quality and reduce overall costs.
Paratransit services for the elderly and disabled, as well as micro-transit services, are contracted frequently by transit agencies.
Figure 1 lists each of the 20 elements of the mass transit contracting process. And this how-to guide then discusses each step in detail.
Contracting Mass Transit Services: A How-To Guide
For additional background on mass transit contracting, including information on privatization options, contracting’s effectiveness, and safeguarding the public interest, please consult the companion policy brief: “Contracting Mass Transit Services.”