Commentary

Customers complain it takes too long to get licenses renewed. What do you do?

You could improve service or you could try Indiana’s approach:

The state Bureau of Motor Vehicles is removing clocks from public areas of its license branches partly to make it harder for customers to know how long they’ve been waiting …

I suppose the next step is making customers leave their watches at the door. Article here.

Ted Balaker is an award-winning filmmaker, journalist, and founding partner of Korchula Productions, a film and new media production company devoted to making important ideas entertaining.