One of the central themes of Schwarzenegger's California Performance Review report is creating government institutions and interfaces with the public in mind.
A good example of how NOT to do this is the current California Secretary of State Election Return Web Site. If you are interested in returns coming in from Assembly and Senate races, the site has very little value unless you know the district number of the race you are interested in. Without that, you have to wade through page after page of statistics. Interested in the race for Nicole Parra or Steve Poizner, you better have the district number. Hey Kevin, this site needs some work!