Out of Control Policy Blog

Another Offshoring Debacle

State officials in North Carolina say they will ask the Legislature for money to locate a state food stamp call center in Martin County after learning a contractor operated it in India.

It's funny that the savings generated don't get discussed much - or in this case, how much MORE it will cost the state to provide the services in the state. The call center in Mumbai, India, charged $1.65 a case to handle calls, compared to $2.05 per case that a competitive bidder offered using American workers.

What's worse is the lack of discussion about what that money COULD have bought - perhaps job training to better prepare North Carolina's workforce.

Nah, we'd rather just "protect American workers."


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